Your stay in this living space will be covered by our StayProtection package with Stay Benefits included! Read more
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Welcome! We are Joanna and Ed, and we are delighted to share our home with you. For the past several years, we have enjoyed hosting guests and helping them create memorable experiences while traveling. We believe that comfortable accommodations, thoughtful details, and attentive service can make all the difference in a stay. Ed is a physician and is fluent in Spanish and Portuguese, with some knowledge of French as well. I am an attorney and speak some Spanish but am most comfortable with English. Depending on the situation, you may hear from either of us during your stay. Together, we strive to make every guest feel welcome, cared for, and at home. Our family has developed a deep appreciation for Mexico, its people, culture, and natural beauty. Playa del Carmen has become a special place for us, and we feel privileged to share this home with guests from around the world. We hope that during your stay you will experience not only the beauty of the Riviera Maya, but also the warmth and hospitality that make this region so unique. This property has been thoughtfully designed and furnished with comfort, functionality, and relaxation in mind. We have worked closely with talented local professionals to create a welcoming space where families and friends can gather, unwind, and make lasting memories. We also have an experienced local team, including a responsive property manager and trusted service professionals, available to assist with any questions or concerns that may arise during your stay. Whether you need recommendations, assistance with the property, or help navigating the area, someone is always available to help. Our goal is simple: to provide exceptional accommodations, outstanding service, and a home away from home where you can relax and enjoy all that Playa del Carmen has to offer. While we love animals and appreciate the joy they bring, we are generally unable to accommodate pets due to allergy concerns for some of our guests and family members. Thank you for considering our home. We are honored to host you and hope your stay will be filled with wonderful memories, meaningful experiences, and a little of the magic that has made this place so special to our family. Warm regards, Joanna & Ed
Every time you rent through Flatio, you're automatically covered by our StayProtection package.
By booking this living space, you'll also enjoy extended protection in the form of Stay Benefits - a unique offering backed by AXA! Here's what such packaging includes:
Once you send a booking request, the host is notified that you are interested in their listing. From that moment, they have 24 hours to approve or reject your booking.
Hosts are mainly interested in the profile of their guest. Do not forget to fill in all necessary information, add your profile picture, or even make a short video about yourself. Doing that will make you more attractive for the owner and your booking will more likely get approved.
You can take a look at the contract in advance and online with every listing. After you sign it, you will find it in the application My Housing.
While arranging a contract on Flatio, you do not have to worry that it could be disadvantageous for you. Our contracts are made so that we avoid all problems! All of them are the same, used by all the hosts on Flatio.
Your time is precious. That's why we've added a virtual tour option to our platform so you can see some of the rentals listed on Flatio from the comfort of your own home.
If a virtual tour isn't available for the accommodation you've chosen, you can contact the host and ask them if they're willing to give you a personal tour of the rental unit.
In the event that you move in and the rented accommodation doesn't match the information on Flatio, let us know as soon as possible!
If the conditions for the withdrawal are met and the host can't fix the issue immediately, you have the option to withdraw from the lease agreement with a full refund. We'll also actively help you find an alternative accommodation and remain by your side until everything is fully resolved.
You can read the conditions and all details about our Move-in Guarantee in this article of our Help Center.
How you can cancel a booking varies depending on what stage the booking is in.
Is your booking request still waiting for host approval? Then you can simply cancel it directly from your My Housing web app!
However, suppose the owner has already approved your booking request, and you are no longer interested in it. In that case, you can still cancel the booking before you sign the lease agreement. Just consider that you should do this only in essential cases. Because when the host accepts your booking, the living space is stopped being advertised, and they can lose the chance to rent their property to someone else.
Do you have an approved booking and also a valid agreement? In order to cancel your booking, contact Flatio customer support well in advance of your contract beginning (the specific time and amount of refund depends on the type of cancelation policy).
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