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Delay time between request and booking is too long

Nothing

The communication with the flatio was clear, and the process of finding the apartment was easy. However, I didn’t like that every time I paid the rent, an extra commission was charged. I had already paid €170 to flatio before renting the house, so I think this additional fee should not have been applied.

I think you need to check out your hosts and the flats they are renting in person. The flat I rented should not even be advertised as its not fit to stay in. I also don't think you should release rent to hosts until it's confirmed the guest is happy staying there. I think your staff are supportive and helpful and its an easy to use platform, but more things need to be put in place such as flat inspections and rent refunds where guests have left but still being forced to pay the rent.

I was very disappointed with your services. I paid 500 euros of fee for the agency, you were not able once to help me. NEVER. This is the first and last time I will book anything wirh you and I will make sure nobody else I know does.

Dohlédnout na hostitele a jejich nemovitosti,aby nabizeli to,co je na fotkách. A dbali na servis a komunikaci.

Flatio wirbt damit eine Plattform für digitale Nomaden zu sein. Es kann nicht sein, dass dann eine Wohnung vermietet wird, die kein oder nur schwaches Internet hat (obwohl es explizit in der Anzeige angegeben wird.)

Support took extremely long time and way too many communications to make them take action

Flatio had little influence when the host changed the picture of the apartment I booked after I checked in. No compensation was offered neither from Flatio nor from the host. Not a pleasant experience.

Good

If you don't mind not having any tenant rights and paying a large service fee, go for it.

A lot of hosts cancel last minute.

Short term payment and last minute payment still not solved, no real safety from scammers. That's not a company strategy to tell hosts, that they can turn down a reservation request. The system should not have these potholes in it.

ZASE NĚJAKÁ NOVINKA S OVĚŘOVÁNÍM. jE TO CELÉ K .... A NA MALÝCH A NEOSTRÝCH FOTKÁCH JE TO PROBLÉM, A SMYSL??? TEN MI TO NEDÁVÁ VŮBEC

Continuo a aguardar o pagamento do remanescente do contrato = 139€...

Gostaria de poder exigir caução. Simplificava muito.

The site navigation and bookings are not displayed very efficiently. I’ll appreciate having an improved calendar. The host support is sometimes lengthy and often the responses are needed with certain urgency. The chat never works.

Nutnost zaplatit většinu nájmu první den po uzavření smlouvy. Byla to pro mě nová věc, kterou jsem se dozvěděl až v průběhu podpisu smlouvy. Jinak vše OK.

First time usuing the site but I’m a bit dissapointed as my landlord was awful. I will be a bit more hesitant moving forward.

Guests are more mindful as being looking forward to longer stays.

Već sam sve rekao i sve je ostalo usto

Refund the tenant's damage! We don't get deposit.

The platform makes it easy to find tenants, which is a great advantage. However, the rent pricing system needs significant improvement. There are noticeable discrepancies in monthly rates, even for months with the same number of days. The amount we set for a given month often differs from the final value shown in the contract, which can cause confusion for both landlords and tenants. Additionally, the lack of a mobile app for iOS and Android limits accessibility and ease of use for all users. A dedicated app would greatly enhance the overall experience.

The policy of holding back the high service charge as a voucher when someone has to cancel makes no sense. It forces people to stick to the platform and in my case I had no option but book a more expensive place because I I couldn’t afford to loose the 400 euro.